Why choose Heightened?

At Heightened Services Group (HSG), we're your trusted partner in creating a safer, cleaner, and more efficient environment. Our comprehensive solutions are backed by state-of-the-art technology and a team whose expertise is matched only by their commitment to your satisfaction. Choose HSG for reliability, innovation, and a bespoke approach to security and facilities management.

Our team is lead by extensively experienced services industry leaders.

Through our leaders, team members consistently deliver a reliable and capable service focused on safety, governance, compliance, and customer experience. We prioritise recruiting the right people and invest significantly in their onboarding, safety training, and ongoing development.

Our team members are chosen for their impeccable service and communication skills to align with the needs of our clients. We are committed to delivering exceptional service consistently, and in the rare event of deviations, we stand ready to take full accountability and promptly address any issues. We will constantly deliver the Heightened Services Standards.

Our Team

Our commitment to exceeding customer expectations is driven by the relationships we build, the expertise of our team, and the values instilled by our founder, Troy Jaques. Encapsulated in our ‘CORE’ values – Community, Our Team, Responsibility, and Excellence.

To ensure HSG is committed to fostering strong relationships with our customer stakeholders, we initiate a strategic, tactical and execution communication plan that involves face to face meetings real time online reporting through Heightened Technologies and a thorough understanding of our clients goals through the strategic collaboration sessions we commit to conduct with customers. Importantly, we lead our teams and build on our team orientated culture.

Relationship Management

HSG values diversity and fosters a safe and inclusive work environment that enables our team members to thrive.

We celebrate diversity in many ways with our teams and our clients. Our service is strengthened by diversity.

Diversity

Community Impact and Sustainability

As a company with a deep sense of corporate civic responsibility, we actively seek out products and practices that are environmentally friendly and sustainable. We are committed to supporting the community and regularly provide sponsorships to various organisations. This ethical commitment extends to our team members, many of whom are engaged in charitable services. We believe that making a positive impact on the community is not only a responsibility but also a source of pride.

Our commitment to getting it right for you and ensuring your reliance on our services forms the cornerstone of our business philosophy. We achieve this through the power of collective effort, where teamwork guides us toward our shared goals. We recognise that our team members live and work within the communities we serve, and they take pride in contributing to the well-being of their neighbours. Each team member is trained to the highest standards, equipped with cutting-edge technology, and supported by compassionate leadership.

We also support a number of indigenous businesses, including:

  • MURRI SERVICES

    Professional Cleaning

  • RED EARTH IT

    Supply IT hardware, software and IT asset management services.

  • PEOPLE FIRST FIRE

    Emergency Fire Management Training

Value innovation and continuous improvement

At HSG we recognise technology is a ‘ticket to entry’ to deliver services not innovation.

Our unique contribution to the market lies in value innovation, resulting in cost reduction and increased asset value of our clients.

Our strategic approach involves collaborating closely with clients and offering comprehensive training for staff to better support clients endeavours. This together with use of equipment that drives efficiencies such as the application of cleaning robots and our unique Heightened Technologies offering ensures we are constantly delivering tangible value to the Heightened Service Standards whilst mitigating risk in a safe manner. Heightened Technologies provides customers with the transparency of our solution that empowers our clients and our people.

Heightened technologies features include:

  • Training and Development Modules;

  • Communication Modules to keep our updates;

  • Auditing to enhance quality;

  • Incident reporting to record and mitigate risk;

  • Accessible rostering for our team members;

  • Intuitive licence recording system ensuring our team are always current ‘on the job’;

  • Lone worker system;

  • Preventative planned maintenance;

  • Reactive task management;

  • Transparent and easily understood invoicing for our clients;

  • recruitment and onboarding modules; and

  • public liability loop time tracking.

Public Liability and Risk Mitigation

HSG deliver safe, customer focused services that mitigate the risk of public liability events.

Our proactive approach extends to real-time incident and hazard identification reporting, allowing for swift and effective responses to potential risks. Risk management is further supported by our ISO-Accredited WHS Management System and Cm3 Prequalification.

Additionally, our maintenance reporting system plays a crucial role in identifying issues such as lights out or damage to assets, enabling timely rectification and enhancing overall risk mitigation strategies for customers no matter what service you engage Heightened to deliver. When a client engages Heightened Services Group, each team member takes on the role of identifying, reporting and resolving risk for our customers.