Our focus is you.

Heightened Services Group, is a trusted Australian company delivering cleaning, security and maintenance services in the commercial, retail, state and local governments and event industries.

Our ability to deliver the customer’s expectations and honour our commitment is underpinned by the emphasis we place on relationship with our customer, the expertise of our team members and the respect we demonstrate to all of our team members. This wholistic team approach is fostered by our founder, Troy Jaques and the ‘CORE’ values he has instilled in the Heightened Services Group. CORE being the acronym for Community, Our Team, Responsibility and Excellence.

Our CORE Values

Integrity, excellence, and teamwork form the cornerstone of everything we do at HSG.

We are committed to upholding the highest ethical standards, striving to deliver exceptional service that ensures the safety and prosperity of the communities and customers we are entrusted to serve. Our CORE values ensure we operate not only as a service provider but as a proactive part of each community we serve, contributing positively and significantly.

Artwork commissioned by Heightened Services Group.

  • We care and contribute to the community we serve and live in. We contribute to a safe and prosperous community.

  • Teamwork makes the dream work. We know our role and teammate’s roles. We work together to deliver the outcome.

  • We value relationships with our community, our team and customers. We demonstrate trust and respect every day.

  • We consistently deliver the Heightened Service Standards to enable our customers to focus and grow.

Our Service Commitment

As a trusted Australian owned service provider that partners with organisations and communities, we consistently deliver on our commitment.

We understand that by listening to our customers’ specific needs and those of our team members, we can provide tailored, single, and integrated service solutions for our team of service experts to execute on the promise. We are a people business, and our people form part of the community we serve. We care for our team in many ways, developing them and communicating the importance and purpose of their roles. Our use of technology ensures that we deliver services efficiently and continually improve, driven by our commitment to our customers, our people, and the community.

At the heart of HSG is a journey of profound community engagement, where our services go beyond mere transactions to become meaningful contributions to the prosperity of the communities we cherish. Our commitment to nurturing leadership, fostering innovation, and upholding our core values is reflected in every service we provide.